XFINITY 2025 INCREASE !

Good afternoon @user_5eot3v. We'd be happy to look to see if we can help save you money on your bill. If you could send our team a direct message with your full name and full address, we can get started.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@user_5eot3v​ I hear you. I have been going round and round with support here (which worked great for us the last time a few years ago) with no less then 10 change over on representatives in chat, stating we can get you a cheaper rate, but my resultant I did get was $3 cheaper... I was finally told that the rates in the xfinity 'plan builder' ( https://www.xfinity.com/digital/offers/plan-builder ), once you sign-in, will be the only rate options offered/available... My plan rate creeped up from a few years ago some 80-$100... Combine this with the NJNG and JCPL increases, I'm up about a total of $400 a month in home living costs, more then any increase from my employer or wife's minimal perm. disability, let alone other cost of living increases such a taxes. Instead of xfinity trying to retain customers, they seem to want to push them away more and more.

Now I was getting an error message that "There’s a pending order on your account. To make changes, choose the service above. You may have limited options to modify your pending order" and contact chat support to see if they could see this 'pending order' as I can't. They instantly put me on a call back without asking first, and I was not able to understand the incredible heavy accent the call back agent had. I asked if they could check/remove any pending orders so I could sign in and make changes, for which I got a reply about me needing assistance to pay my bill... then I said I can't understand you and no thank you for help at this time and ended the call. Of course, they called back six more times.  

IF there are no special offers to retain customers, and the only price is that which shows in the 'plan builder', then I can work with that and cancel portion of my plan until I get an acceptable rate... until which time I can location another viable option... but the option for change plan gets me to an error... 

Another thing I saw in my web page hoping is the xfinity rewards program... great I thought, I have been with the inception of our local area comcast up to the renaming to xfinity all the way thru today (15 years in February since the renaming), however I am only a customer for 11 years according to xfinity.  

BEST OF LUCK TO YOU 5eot3v !