1 Message
Xfinity Account Closure and Incorrect Equipment Charges Affecting My Credit Score
I recently closed my Xfinity account after fully paying off my balance. However, before I could successfully close it, Xfinity had charged me over $300 for equipment that I never had or rented. I always used my personal router while subscribed to their internet service.
Throughout 2024, I attempted to close my account multiple times (August, October, and November), and each time, I informed Xfinity’s support team that the charges were incorrect. They assured me they would clear them. Finally, when I officially closed my account this month (March 2025), the support team confirmed that the false charges were removed.
Despite this, I have spent days communicating with various Xfinity departments—both online and over the phone—about these wrongful charges. Now, Sunrise Credit Services has contacted me about collections for this nonexistent equipment. I have never had this equipment, and these false collections have tanked my credit score.
I need Xfinity to contact Sunrise Credit Services immediately to remove these fraudulent charges from collections and restore my credit score. This has been an exhausting six-month ordeal, and it needs to be resolved now.
XfinityThomasC
Official Employee
•
2.4K Messages
1 month ago
Hello, @westcoastdream
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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