Xfinity agents are lie to you. It seems like a big SCAM!!!!!!

have been lied by xfinity agents since months. I am not sure if this is how they run their business by lying to their customers. Even with evidence, they don’t do anything about it?

I have recently chatted with Xfinity agents extensively about a refund for a mobile plan that was given to me as a promotional offer with my internet. 

lie #1: With the bundle offer you will be paying under 60$ and you will get higher speed for less cost
outcome: plan doesn’t actually exist, but they start charging me 26$ extra for a mobile plan that I never even use

lie #2: After taking hours to explain this situation of lie 1,multiple agents say that a refund of 185$ for the mobile plan has been issued, it will appear in 24-48 hours 

outcome: called back every month, no credit has appeared. 

lie #3: the previous agent made some mistake and now we have applied the refund. 

outcome: still no refund

lie #4: even after me asking to cancel whatever promotional offer got me into the trap for paying more, they say they cancelled it but I still get charged with it.

outcome: even till date im being charged for this plan that neither I asked for nor I ever used and I have spent unlimited time on calls with agents with speak rudely when I call them out on their lies

those conversations took 3-4 hours out of my workday every month.

I’ve been an Xfinity customer for 1 year, and already looking to leave.