Xfinity Agents Lying about Pricing.

A couple months ago I updated my service. The online chat agent told me it would be $40 a month after a $10 autopay and $10 using my own equipment discounts. Routinely since then I have been charged $50 even though I have autopay set up and I’m using my own equipment. Whenever I speak to other online agents or go in store, they all say they have fixed the issue and it will take a few hours to update. It never updates and I keep getting over charged. I have screen recordings of the conversations and audio recordings of my in store conversations. Has anyone else had this issue?

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EG

Expert

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107.1K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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1.4K Messages

@user_mrsw17

Thanks for reaching out to us let's check the details of the order you agreed to to make sure all the discounts are applied, to get started please send me a direct message

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 month ago

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XfinityVictor

Official Employee

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892 Messages

1 month ago

mrswister Hello, I hope you are having a great day. I would be upset too if my bill is not showing the rate I was told. I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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Billing

user_mrsw17

Xfinity Agents Lying about Pricing.

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EG

XfinityOrlandoM

XfinityVictor

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