Visitor

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3 Messages

Sunday, August 10th, 2025

Xfinity always overcharging

Why is xfinity constantly overcharging and then giving me credits. How do I have unlimited data and then an over data fee. This makes no sense. Watch your bills closely because they have no excuse or reasons. 

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Official Employee

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1.7K Messages

2 months ago

 

user_f17b12  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

Visitor

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3 Messages

@XfinityBrianH​ Hi! I have already talked to customer service and they gave me a price guarantee with unlimited data. we will see how consistent the bills are. They rarely ever are. 

Official Employee

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1.7K Messages

@user_f17b12, I'm glad to hear you were able to speak with someone. We can confirm by viewing the account if you want to meet us in direct message per our previous response. If you do have any further questions or concerns, please let us know. 

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