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xfinity assistant chat asked for my SS number and credit card to reduce my bill is this a scam?
this is the language from the chat. i am concerned:
You can be assured that the details you have provided are perfectly secure, and Xfinity is fully focused on the security of customer information.
I see that this offer includes a new mobile device. To get this offer, the information was required. Furthermore, I see that a card was requested to save for the one-time taxes and mobile payment using the secured link.
I would like to share that this is only requested this once, and it will not affect the existing payment method for your internet account.
why are they asking for a new payment method or my SS? Should I be worried?
XfinityMarcus
Official Employee
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1.4K Messages
2 months ago
user_cqk2ds thank you for taking the time to reach out via Community Forums. I would like to get a better understanding of this interaction to ensure what exactly is going on for you. Just to confirm, were you attempting to purchase a new Xfinity Mobile service line or device?
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