1 Message
Xfinity charged me twice with different name that shows on bill
"Comcast California 800-Comcast-CA" and " Comcast California"
Both of them charged the same bill this month; I only have one account, and I don't know why they charged me twice.
EG
Expert
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107.1K Messages
28 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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1.7K Messages
28 days ago
Greetings, @user_x34bys! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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