4 Messages
Xfinity Customer Service CHEATED me and then refuse to acknowledge it
I contacted Xfinity customer service in Feb 2024 because my bill was being increased EVERY MONTH. They told me that they would offer me a package pricing including my current internet PLUS Xfinity mobile and would reduce the COMBINED bill by $30. I told them multiple times that I dont need a phone and just reduce my internet bill. They said no and kept asking me to take the phone because it was FREE. I even have screenshots of the chat where the customer service agent confirmed that the overall bill will be reduced by $30 and that I can get a free phone out of this. She even told me to consider it as a "free landline"
But OFCOURSE it was scam. Because now my credit card is being charged for BOTH internet and phone charges. When I called their customer service, they kept transferring from one department to the other and basically said that they cannot do anything and since I have both services I have pay for both!! They said there is no one department who can help me because there cannot be any package bundling the 2 services and that Internet and Mobile departments are completely different.
I told them to cancel my phone service and take back the phone since I am not using it anyway and I NEVER wanted it. Surprise, Surprise, they said I cannot return the phone since return policy was for 14 days only
So, now I have to pay for a device that I NEVER wanted in the first place!!!
I hope this matter can be addressed amicably for me to continue to be a Xfinity customer.
XfinityDilary
Official Employee
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1.8K Messages
8 months ago
Hello, @user_u9v7pp I appreciate you taking time out of your day to reach out to our Community Forums. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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user_u9v7pp
4 Messages
8 months ago
Yes, as mentioned in the post above, I already tried chatting and calling where they kept transferring me to different departments with no resolution.
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user_h4td1w
2 Messages
2 months ago
I do have same experience, I also was told to get a free mobile line when I opened my internet line. But I was charged each month for both internet and mobile more than a year. I complained this to Xfinity, they also keep transferred me to different departments, and never solved issue. And they did internal investigation, told me the agent told me wrong information, they punished the person, but so still pay each month, how can customer pay for Xfinity mistake, Xfinity is kinds of cheater, never trust them
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user_w949hf
1 Message
1 month ago
Hi,
I had a similar issue just recently. I had moved on August 28, 2024 and was trying to setup my Internet at my new place. While I was working with the Xfinity agent, he mentioned that my monthly bill would be going up so he would find a way to reduce the cost. He noted that if I agreed to pay an initial cost for an iPad, my overall costs would be lower. I told him that I do not care about having an iPad and did NOR start a new phone line. He said that this would only be a single charge and it would NOT open a new phone line. I verified again that it was not open a new phone line and he said that it would not. I was charged an initial cost for the iPad and it was sent. I have still not set it up because I didn't care about it.
After checked my account yesterday, I noticed that I have a $66 monthly charge for a mobile line through Xfinity!!!! I never wanted this and I was told that it would not happen by the Xfinity agent!!! They have the transcripts!! [Edited: "Inflammatory"] After talking to another agent today, I was told that they can cancel my mobile line, but I would be charged monthly for the iPad. That is $19.79 for 22 months!!! That is more that $435 [Edited: "Inflammatory"], beside the $85 for the initial iPad bill.
[Edited: "Inflammatory"]
[Edited: "Solicitation"]
(edited)
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