Xfinity debit card expired

Good afternoon @user_x4vb6d, and thank you for reaching out on our Community Forums with your gift card concerns. I see that you stated it expired before you had a chance to redeem it. We can try submitting a ticket over to our dedicated gift card team to see if they can issue you a new one. To get started on the ticket process, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it