XFINITY DOESN'T CARE ABOUT EXISTING CUSTOMERS!

I have been trying to switch to a different plan OVER a month now! Xfinity is still billing me the amount I NEVER agreed to pay because I NEVER agreed to the plan they automatically stuck me with once my other plan ended, and I have been passed around like a hot potato, lied to because Xfinity ONLY cares about NEW customers, NOT existing Customers! They TRIED forcing me basically to a higher plan for MORE payment! haha Ya'll DON'T know me. I am NOT the one to be played with or trapped! Not even a Supervisor would help me out! Instead, all the agents are too busy passing customers around to others because they don't want to do their job and then agents will try selling more expensive deals, KNOWING I CAN'T AFFORD THEM!!!!

This has happened to many others as well. WHY stay with Xfinity then, when they AREN'T even trusting?! The connection is reliable; however, we have a small apartment and our internet connection DOESN'T cover our apartment like it should. INSTEAD, Xfinity sells devices to help cover areas in your home when their service customers are paying for should already cover your place, ESPECIALLY when Xfinity be jacking prices up & trying to trap their existing customers into paying the amount the customers NEVER even agreed to at all. Refusing any deal that fits the Customer's needs! 

There ARE other internet providers in my area and the connection seems reliable as well, and they offer more affordable prices. So why would I stay with Xfinity and give them anything, when I can just switch providers and PAY LESS like I should have been doing with Xfinity??!! I DON'T owe them anything because IT'S ON THEM, I HAVE PROOF and WILL BE SEEKING LEGAL HELP AGAINST XFINITY! They WILL be removing the amount they try claiming I owe, because I WILL NEVER pay it!