1 Message
Xfinity error - I am due a credit per store employee
I called and cancelled my service on 2/24/25. According to the representative I spoke to when I dropped off my modem, Xfinity did not actually cancel my service until 3/6/25 so I was charged a full month ($75) on 3/2/25. The rep at the store said I am only getting a $40 credit, since my service was not canceled until 3/6 so I was prorated for this billing cycle. Which is an error, since I called and spoke with a man on 2/24/25 and he confirmed that he canceled my account.
So, I cancelled my service on 2/24/25 and I am due a full credit of $75. I cancelled it because I moved and Xfinity does not service my area, the man I spoke to on 2/24/25 double checked and confirmed this.
Please confirm receipt of this email and my credit of $75.
Thank you!
EG
Expert
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109.7K Messages
27 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.1K Messages
27 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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