1 Message
Xfinity Gateway rental not showing on plan
I upgraded my internet speed and noticed that the gateway rental wasn’t included in the plan/ bill. What can be done to fix this?
1 Message
I upgraded my internet speed and noticed that the gateway rental wasn’t included in the plan/ bill. What can be done to fix this?
XfinityAmira
Official Employee
•
4K Messages
19 days ago
Hi user_n6pur1, thanks for taking the time to reach out to our team on Xfinity Forums. We value you being a customer with us and appreciate you increasing your internet speeds. That's awesome, and I'm sure those upgraded speeds will serve your household well. But first, we need to get this modem concern sorted out for you. My team is here to help!
For us to better look into this Gateway rental concern, we would need to access your account. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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