Visitor
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2 Messages
XFINITY HAS CHARGED MY CREDIT CARD WITHOUT AUTHORIZATION
I have my account set up on auto-pay (to receive a small credit on my invoice). Yesterday XFINITY/COMCAST charged my card 138.99. There is NO INVOICE for this amount (never has been). While the charge is still pending on my card and has not officially processed at XFINITY, NO ONE can tell me why this payment was authorized by XFINITY/COMCAST.
After looking through other posts, I believe that there is a serious BREACH in the XFINITY/COMCAST systems, and somehow scammers have gotten this information. After hours on the phone/chat with XFINITY, no one can answer my question or acknowledge this brief.
My next step is a formal complaint with the FCC and Better Business Bureau.
XfinityRoberto
Official Employee
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2K Messages
2 months ago
Good morning and welcome to Comcast! Thank you so much for taking your time and reaching out to us here on our Forums page. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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