Visitor

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4 Messages

09/19/2026 10:03 PM

Xfinity has now charged me $250, even though I canceled my contract

Xfinity has now charged me $250, even though I canceled my contract three months ago. At that time, they calculated the amount to be $250. On July 18 or 16, I messaged them via chat to say I was canceling, and they replied that someone would call me. Someone did call, and I told that person that I was canceling; I also have a transcript of the chat conversation. Now they send me emails every day that I can’t reply to, and they call me several times a day, but when I answer, they hang up. This is crazy. However, I have written proof that my contract has been terminated; I’m waiting for the court case and substantial damages for the harassment I’ve endured. 

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Expert

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30K Messages

2 days ago

Moved from Email forum

Official Employee

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512 Messages

2 days ago

Hi there.  Thank you so much for reaching out on our Xfinity Community forum about that charge.  Did you confirm that you spoke with someone who confirmed the $250 charge? @mariuszess

Visitor

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4 Messages

Your system sends me a bill every few days with a different amount; the last one was for $250. I canceled your service three months ago, but I’m still getting bills. Your staff is incompetent. Explain to me how it’s possible to cancel an internet service and still receive emails with bills for the next three months. At the time of cancellation, I had paid all my bills for the entire billing period—I checked this with one of your employees, and they confirmed that I had no outstanding balances. I haven’t lived at that address since July 1; someone else has been living there since then, yet I keep receiving bills every month—they’re getting higher, and your system keeps sending them to me every few days. 

Official Employee

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2.8K Messages

@mariuszess Our team would like to help resolve your account and bill concerns. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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4 Messages

I hope you see this message. 

Visitor

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4 Messages

I hope you see this message. 

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