1 Message
Xfinity high prices
Comcast/Xfinity is expertly putting themselves out of business with way too high prices and the worst customer service known to man. It's hard to tell which is worse, the in person rude employees or the one's in India that cant speak English. The website is equally as useless. you can only add services, not delete. I waited 45 minutes to return 2 cable boxes a week ago and watched as the employees waited on one person at a time then disappeared into the back room. within 20 minutes all the employees were gone. When I complained to the check in desk and she told me they were all on break. When I looked around all the customers still waiting were ones turning in equipment. She then scanned my cable boxes and tried to not give me a receipt. Nice try. Last time i turned in a modem they continued to charge me for it. Why did I have to wait 45 minutes if she could do it at the check in counter in 3 minutes ? I so relieved to be unburdened by Comcast. My cable bill was more than my Gas and Electric bill and 25 to 30% of programming is commercials.
XfinityRaf
Official Employee
•
853 Messages
10 days ago
Good afternoon @user_fp4sbd. Thank you for taking the time to report your recent experience at one of our store locations. If you could send our team a direct message with your full name and full address, we can get your feedback to the management team of that location.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
skytrooper1
Contributor
•
24 Messages
10 days ago
I had it too. I get 60 some channels from my rooftop antenna. My wife won't let me quit. She has a cell phone but wants the useless landline loaded with spam calls. My bill went up around 50 some dollars in the last few months. More than my utilities. I despise this company. All my on demand stuff worked for a year til they discover I dropped their internet and use a fiber company. I was sick of giving them even more money. Now for certain on demand movies they say I need their Internet. All was good til they discovered I dropped their internet. I am seriously going to contact a lawyer.
3
0