Visitor
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6 Messages
Xfinity insisted Loyalty discount was phishing
My promotional period ended July 26 2025. Two weeks prior to this date, I received an email from updates.xfinity.com informing me I would be receiving a "loyalty discount" credit on my next bill. This credit was not applied. The support reps I spoke with on the phone insisted it was a phishing attempt and not valid. However, I have received many marketing emails from the same domain bearing the Apple BIMI digital brand certification. I am very disappointed and frustrated.
Great news! We’re giving you a loyalty discount |
We hope you're enjoying your Xfinity Internet at your introductory promotional rate. As a reminder, your current promotional pricing expires on July 26, 2025. However, to thank you for being an Xfinity customer, we will apply a "Loyalty Discount" credit of $40 per month on your bill for the next 12 months as long as you stay on the same Xfinity Internet package.
There is no action required by you. We will apply this credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
Thanks again for being with Xfinity.
Don’t forget to claim your Xfinity Mobile Unlimited line! It's included for 1 year with your internet service. |
XfinityDena
Official Employee
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3.7K Messages
2 months ago
Thank you for reaching out @user_aztbf2 I can look more into the available discounts for your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_aztbf2
Visitor
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6 Messages
2 months ago
Not resolved. Continues to claim that this offer is not valid, even tho the email was sent less than a month ago from a certified xfinity domain.
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user_aztbf2
Visitor
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6 Messages
2 months ago
I appear to be making progress now. The marketing email was legit.
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user_aztbf2
Visitor
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6 Messages
2 months ago
resolved satisfactorily. Thank you. To be clear the original email was legit. It took talking with four different people to find someone who figured it out. Everyone else tried to close the ticket by convincing me it was a phishing attempt.
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