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user_04k6y9
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7 Messages

Friday, March 7th, 2025 3:28 PM

Xfinity is a fraud

I’ve dealt with so many issues with Xfinity Comcast and their customer “service” that i don’t even know where to begin. 4 months after disconnecting and cancelling service they are still charging me randomly… it’s intentional and fraudulent. You can never get any resolution. 

Question

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Updated 

1 month ago

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user_04k6y9

7 Messages

1 month ago

What’s the class action lawsuit????

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XfinityFrank

Official Employee

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1.3K Messages

1 month ago

Hi there, @user_04k6y9! Thanks for reaching out to us here on the Community Forum! We would be more than happy to investigate the situation and see what can be done to help with these charges! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks! 

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user_04k6y9

7 Messages

I’ve been on chat with an agent for an hour. Still on with them as i write this. You people are frauds. The agents are powerless. I’m joining a class action suit and reporting the fraud to my credit card company

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1 month ago

0

user_04k6y9

7 Messages

1 month ago

Xfinity Comcast, you people are the most dishonest I’ve ever dealt with. You intentionally wait out people on hold or chat to they give up. It’s criminal what you do. 

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XfinityFrank

Official Employee

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1.3K Messages

@user_04k6y9, I'm sorry to hear you feel that way and for the poor experience. It sounds like a frustrating situation to be charged after closing an account, and I can understand being upset! We would most certainly be interested in getting to the bottom of this issue if you still need a hand after that chat. Please do feel free to send us a private message!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_04k6y9

7 Messages

1 month ago

If Xfinity Comcast can steal a few dollars from each person, the customers might just give up and cancel their credit card and get a new number. But the company makes MILLIONS every day doing this…. It’s THEFT AND FRAUD. IT’S CRIMINAL!!!

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user_04k6y9

7 Messages

1 month ago

Funny how they think we’re stupid

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user_04k6y9

7 Messages

Even on their chat they lie and say you are connector to a real person

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1 month ago

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Again

Expert

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31.4K Messages

@user_04k6y9​ 

Every employee that posts on this forum is a real live person; they are Corporate employees able to help you with your situation.  You came to the Forums wanting help, so let us help you.  Please send them the direct private message they requested of you.

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

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