Xfinity is a joke!

A while back I subscribed for Wi-Fi for $30. I noticed it was really slow. Reached out and they said they could upgrade me to a $60. Fine, faster wifi. Nope. Same issues, same speeds. I reached out again. They were offering to upgrade me again. But people who had slower plans than me weren’t having this issue so I said that. Apparently I was upgraded to a plan that wasn’t compatible with my router. I asked to get a cheaper plan and was told I’d be contacted by a team. Couple months go by and I don’t hear anything. I reach out again, hoping to get a cheaper plan and refunded for this time I wasn’t contacted. I was able to get my plan changed back to $30 that could be cancelled at any time and a request in for a refund. My next bill overcharged $10. I reached out again to get this refunded and to just have my account cancelled to save me from any further headache. They were trying to issue a credit. After a lot of back and forth, finally they said they’d give me a refund and I’d have to call to get my subscription cancelled so I did. They didn’t give me a refund and I was charged again. I called back. They tried the credit again and finally they said I’d get a refund of 40, no mention of the refund for the months before. Guess what. Didn’t get a refund but I did get charged another $60. What kind of joke is this? Why is this process so complicated? This is just ridiculous! How can I get this fixed?