Xfinity is billing us for their mistake.

Xfinity is charging us for their mistake. They improperly configured our voice system after a gateway upgrade. THe Xfinity store and the customer service over the phone could not fix it. They sent out a service person and it got fixed. Why are you charging me for your mistake.

Responses

XfinityOrlandoM

Official Employee

•

1.9K Messages

18 days ago

@RBN003

Thanks for reaching out to us, I do apologize for any inconvenience pn being charged for the tech visit, go ahead and send me a direct message including your name complete service address and you can get this for you

1

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XfinityOrlandoM

Official Employee

•

1.9K Messages

@RBN003

My apologies,

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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18 days ago

0

Billing

RBN003

Xfinity is billing us for their mistake.

XfinityOrlandoM

XfinityOrlandoM

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