10 Messages

Monday, September 1st, 2025

Xfinity is DELIBERATELY attempting to schedule a cancelation call back after my new bill is issued so I am required to pay the next month

Minnesota, USA - The title is self explanatory. Today is 09/01/2025 at 12:47 am.  I MUST cancel my services because I am completely out of the service area and I have already moved. My next billing cycle is September 4th- October 3rd. Xfinity REQUIRES a phone call to cancel (no other options except an in-store visit). Xfinity's ONLY available call back times were September 5th and September 6th (1 and 2 days after my billing cycle starts). I WILL NOT be [Edited: "Language"] paying them for this billing cycle and I will be happy to use a fake payment method and dispute ALL charges because this is INSANE and MALICIOUS THEFT. 

In conclusion Xfinity is deliberately claiming they are unavailable for a cancelation phone call on September 2nd, or September 3rd, or September 4th (the day the cycle begins) to cancel my internet so that I do not need to pay for my next billing cycle as I literally will not be living within the service area. 

Even when attempting to use the "I'm moving" option Xfinity literally says that services are not available at the new address and then wont provide a call back  until the day after a new bill is issued. 

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Expert

 • 

113.9K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

2.3K Messages

1 month ago

 

user_c2i52j We are here to help. Please feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

Visitor

 • 

7 Messages

1 month ago

This is exactly what I am going through right now. 

10 Messages

Which part? I cancelled 3 days before a new billing cycle started and they left the services active. I removed my payment method all together. I'm not paying a [Edited: "Language"] thing. They can attempt to send it to collections. [Edited: "Solicitation"]

(edited)

Official Employee

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1.9K Messages

@user_c2i52j I’m sorry about all the frustration this has caused you. Please send our team a direct message so we can address your concerns and assist you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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