10 Messages
Xfinity is DELIBERATELY attempting to schedule a cancelation call back after my new bill is issued so I am required to pay the next month
Minnesota, USA - The title is self explanatory. Today is 09/01/2025 at 12:47 am. I MUST cancel my services because I am completely out of the service area and I have already moved. My next billing cycle is September 4th- October 3rd. Xfinity REQUIRES a phone call to cancel (no other options except an in-store visit). Xfinity's ONLY available call back times were September 5th and September 6th (1 and 2 days after my billing cycle starts). I WILL NOT be [Edited: "Language"] paying them for this billing cycle and I will be happy to use a fake payment method and dispute ALL charges because this is INSANE and MALICIOUS THEFT.
In conclusion Xfinity is deliberately claiming they are unavailable for a cancelation phone call on September 2nd, or September 3rd, or September 4th (the day the cycle begins) to cancel my internet so that I do not need to pay for my next billing cycle as I literally will not be living within the service area.
Even when attempting to use the "I'm moving" option Xfinity literally says that services are not available at the new address and then wont provide a call back until the day after a new bill is issued.
EG
Expert
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113.9K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2.3K Messages
1 month ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e2
user_nb6523
Visitor
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7 Messages
1 month ago
This is exactly what I am going through right now.
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