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user_xco49n
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Sunday, March 30th, 2025

Xfinity is HORRIBLE

This isn't a question, but a statement.  Xfinity is absolutely horrible and by far has the worst customer service that I can think of.  I absolutely hate Comcast and long ago ended all of my TV services.  I am forced to keep them for my internet as I don't have another option where I live that I am aware of. [Edited: "Solicitation"]

My 80 year old mom has had many issues dealing with them, and consistently over charged, or things that were discussed with customer service not being done as discussed.  

Every time I am chatting online, I keep getting disconnected and reconnected with a new agent.  This happens over and over on the same chat, so you never really get anywhere.  The new person connects saying the same old scripted response of how they are the person to remedy the situation.  It's not healthy to find yourself yelling, screaming and saying the vile things I say when dealing with anything regarding Xfinity and their despicable customer service. 

[Edited: "Language/Inflammatory"]

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5 days ago

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XfinityDilary

Official Employee

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2.5K Messages

5 months ago

 

user_xco49n Thanks for posting on our Community Forums to let us know of your experience and provide feedback. I'm sincerely sorry to hear you feel this way and would like a chance to turn this around. We welcome any recommendations you can provide that can help us improve your experience. How can we be of assistance? Do you have any specific concerns? 

 

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Ia027

New Poster

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13 Messages

Anyone who has dealt with Xfinity customer service chat knows that you will constantly be disconnected and then connected to a new agent over 10 times at least.  Anything that is agreed upon is ALWAYS [Edited: "Language"] up and it's back to the same place as before.  Your customer service [Edited: "Language"], because you care more about $$$ and saving money having all of the agents located in India [Edited: "Inflammatory"].  

(edited)

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5 months ago

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elbgal

Visitor

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5 Messages

8 days ago

Agree, I hate them more than almost anything else. Constant price hikes, customer service that lies/doesn't resolve issues, boxes that freeze or don't work. We are beholden to them because there are no options, which is just criminal.

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Ia027

New Poster

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13 Messages

Exactly!!  Another thing they are notorious for is only worrying about NEW customers.  I mean they will not let people know that they have new and improved equipment and a better plan.  They could keep their customers updated on both a lot better.  It's a shame and their customer service still sucks.  

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5 days ago

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XfinityAdrienne

Official Employee

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1.4K Messages

Hey there, @Ia027! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience, it certainly is not what we want for our customers. If there is an equipment eligible for upgrade, typically you will receive email communication or notification across the TV to upgrade. You are always welcome to reach out to explore any available options for the account, and we would be happy to explore them with you if you would like. Please let us know. 

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5 days ago

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