Visitor
•
1 Message
Xfinity Lies
I was given a promotion on my account back in August giving me a promotional credit to my billing of $34. I later was offered a better promotion to my account further lowering my bill giving me another $10 credit to my account. I was told by representative that due to the credits and the change being made in the middle of a billing cycle that I would have NO BILL for October. Well guess what.... I'M BEING BILLED in October still and they are unwilling to uphold what I was told/ promised by the representative who sold me on the promotion! [Edited: "Inflammatory"]! Considering I've been a loyal customer for over a decade this is deplorable treatment. DO BETTER XFINITY BECAUSE I DON'T APPRECIATE BEING [Edited: "Inappropriate Language"] LIED TO! I Hate Liars! 😤😡🤬
EG
Expert
•
121.3K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityTommy
Official Employee
•
3.2K Messages
2 days ago
user_x7m1x1
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0