Xfinity mobile billing issues—crazy poor

Question

How do I send a message to Xfinity mobile corporate office directly regarding a billing issue that has taken hours and hours to resolve unsuccessfully?  I’m ready to transfer to a new carrier after this experience. I originally had an upgraded one of our iPhone 13s to an iPhone 16, then changed my mind and asked to return the 16 for the 17. I was never credited for returning the iPhone 16 and kept getting charged for the iPhone 16 even though customer service says it seems the IMIE for the phone I returned is showing up as in the xfinity warehouse.

XfinityEricB · Answer

cemaglieri Thanks for reaching out to us for assistance with your mobile concern. We can certainly assist with getting this situation fixed for you once and for all. I see you sent us a direct message already, and I can continue with you there to get access to the account to assist you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Billing

cemaglieri

Xfinity mobile billing issues—crazy poor

XfinityEricB

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