Visitor
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2 Messages
Xfinity Mobile Cancellation / Debt Collection Notices
Hello, I previously created a thread attempting to resolve an issue regarding my Xfinity Mobile account. I then messaged a support agent in the direct messages and thought the issue was previously resolved. I was notified that my Xfinity Mobile account was deactivated and I paid the remaining balance on the account. For the past two months I've been receiving email and notices regarding a debt collection. The most recent email I've received is for a balance on the account that no longer says I have an Xfinity Mobile account active when I login. Last month I contacted billing services over the phone and they said they've put in a request to stop the notices because I don't have an account or a balance, but I keep receiving notices. If someone could let me know what to do that would be great.
XfinityJohnG
Official Employee
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2.7K Messages
2 months ago
Thank you very much for reaching out here. I will be happy to take a look at any billing issue from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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