Xfinity Mobile Committed Fraud and Gave Me Collection Firm for Debt I DON'T OWE.

Hello,

Xfinity Mobile expects me to pay for a mobile line which was free of charge as part of my internet plan. As it can be seen in the attachments, that mobile line was free: “ your Unlimited line discount that has been included as part of your plan for the last year. As a reminder, that promotion expires on 11/21/25. “

Then, I received a letter and sms from Credence Resource Management, LLC - Debt Collector, and realized that Xfinity Mobile gave me to collection firm.
I sent the following email to Credence Resource Management, LLC - Debt Collector, but their response was totally wrong so they want to charge me unfairly.

Even my bank decided by checking the proof I provided that I am 100% right and my dispute was resolved on my favor.
I am not sure if the collection firm or Xfinity Mobile are checking my proof, but the charge has to be cancelled.
Also, they do not share any proof to show that that the charge is valid. It is because the charge is totally wrong and unfair.

Checking my proof of email and chat logs from the Xfinity Mobile, this case has to be resolved on my favor.

Hello Credence Resource Management, LLC – Debt Collector,

I hope this is email is going to be the last one regarding this matter, and everything will be resolved.
Thanks for contacting me. I really appreciate your sms as well as your call and your understanding about the case.

You must know that Xfinity has one of the worst customer services I have seen so far.

First of all, they are not able to reach and analyze the information at once.
In other words, I have to explain everything one by one so that they can understand what is going on.

Second of all, they are neither customer-oriented nor solution-oriented. They waste my time for nothing at all because they cannot do or decide anything at the end.

Thirdly, it seems Xfinity does not have a proper system or is not able to follow its system. They charged me many times for nothing, and even you cannot understand how it is possible to charge me for those cases.
Just as an example for you, Xfinity charged my credit card for the mobile line, which was cancelled by its customer service and for which I got the confirmation from the customer service that I do not have anything to pay. I contacted the customer service to cancel it, and the person told me that it has been cancelled. Just after I closed the chat, however, I got a message that the refund request has been taken and in evaluation process for about 14 days. This is again a misinformation by its customer service, and too bad dealing of the case by Xfinity. Since it is a clear mistake by Xfinity, they could directly cancel the bill or refund the same amount, but they will “evaluate”. Why should I need to wait another 14 days to get my money back?
I had all the proofs, so I could dispute via my bank. I waited until the result of evaluation process.
Once I got a message that they were not able to refund the amount, I sent all my proofs to my bank and the bank immediately reached the resolution that I was undoubtedly right on my dispute.

Last but not least, this kind of examples leads to the opinion that Xfinity is an amateur company. They cannot even read data in their system, their customer service does not meet the sector standards, and they are not customer/solution oriented.

Please find all the proofs in the attachment, and tell them to correct their system and stop trying to charge my credit card.

Best regards,