Xfinity nonstop modifying my monthly bill and falsely charging me for TV box when I never asked for one and there is no record of one.

How do I get my bill to be correct monthly without having to navigate a 1999 website that takes so long to load it logs you out? I have a LIST of CR tickets that spans 14 months and in the quotes of Xfinitys Supervisor when seeing my billing history "Oh My God."

I'm getting my Lawyer involved and I filed a BBB Complaint and Dispute. MasterCard and FifthThirdBank already won an investigation into Xfinity Fraudulently charging my bank account with the intentions of taking more money.

Every month I get charged a Unreturned TV box fee that varys from month to month.(For some reason)

Every month I get charged a New amount even though I am in a Contract.

Every month I get charged for services I did not order.

Every month I have to deal with Lousy, Sandal wearing customer service people.

Every month I have to deal with Xfinity.

Every month I have to watch Xfinity like a Thief to keep from stealing my money.

Every month I have to get 'Credit' instead of refunds from Xfinity.

#1 https://cdn.discordapp.com/attachments/499462661516427267/1295691840296845314/1.png?ex=670f928f&is=670e410f&hm=4d8cef8189ffec91099004395d63659ce002566cf368a5837b6f10703b66c5b4&

#2 https://cdn.discordapp.com/attachments/499462661516427267/1295691856608493618/2.png?ex=670f9293&is=670e4113&hm=b96d7d14a89d563a4ac1aeb48fb3c5e68f5a59fd116e21f13f54eadc68c20d56&

#3 https://cdn.discordapp.com/attachments/499462661516427267/1295691856608493618/2.png?ex=670f9293&is=670e4113&hm=b96d7d14a89d563a4ac1aeb48fb3c5e68f5a59fd116e21f13f54eadc68c20d56&

Responses

XfinityKassie

Official Employee

•

1.3K Messages

1 month ago

user_5b4cbd Good morning! We appreciate you taking the time to reach out to our Community Forums Support regarding your billing. I can see this would be a frustrating experiencing, and woudl be happy to assist you in getting your billing corrected. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

2

0

U

user_5b4cbd

Visitor

•

9 Messages

@XfinityKassie You guys in india just add credit and do not fix the issue. I have been dealing with you guys for 2 years now and Besides a website that runs like its 1999 you guys are the worst next to the service. Only thing you can help me with is finding a Service provider not located in India as ALL of the problems with Xfinity are India related.

(edited)

Like

Reply

1 month ago

0

XfinityKassie

Official Employee

•

1.3K Messages

user_5b4cbd We appreciate you sharing your experience with us, as we are always looking to improve our products, services, and support channels to ensure our customer have the best possible outcome. I will be sure to pass along the feedback you have provided. With reaching out to team over this platfrom, we are a specialized team that has all the tools and resources to resolve complex scenarios when needed. I'm here in the states getting some nice rain in the PNW. I'd love to be able to assist you in resolving your issues, and turning your experience with Xfinity around. I look forward to hearing from you.

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Billing

user_5b4cbd

Xfinity nonstop modifying my monthly bill and falsely charging me for TV box when I never asked for one and there is no record of one.

Was this helpful?

XfinityKassie

user_5b4cbd

XfinityKassie

New to the Community?