Visitor
•
1 Message
Xfinity Overdrawing Funds!
Xfinity failed to automatically withdraw payment for July 2025 of $354.39. They then withdrew $708.78 on August 25, 2025 stating I had a balance from July. However, they failed to withdraw the account. The reason automatic payments are set up is so that a set sum is withdrawn monthly. The Live Agent admitted to this error, but would not rectify it. As a teacher, I have a very limited budget so taking out an extra 350 dollars creates a hardship. I was on the CHAT with live agents for over two hours. The first agent hung up on me. The other two failed to help resolve the issue and kept repeating the same information. Their website suddenly did not work and I have been unable to make changes to my plan - they claimed it was down but every other page on website worked fine. All very suspicious. They ended the Chat by saying "have a nice day" and though I responded and waited a number of minutes, they never returned. I told them I would be contacted BBB, but they did not care. I found that lots of other people have had billing issues with them withdrawing larger amounts from their accounts without permission. My research online and the BBB shows that this issue consistently happens, and that they are not an accredited company through the BBB. As a loyal customer, I am disappointed in the lack of professionalism from this company.
XfinityAdrienne
Official Employee
•
1.6K Messages
1 month ago
Good Afternoon, @user_jy8b5m! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the billing, it certainly is not what we want for our customers. I would be more than happy to look into this with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_lo9xwg
Contributor
•
21 Messages
1 month ago
Have you had any luck actually resolving and getting your refund? I am in a similar situation but for overcharges taken from my account for a post-cancellation period I shouldn't have been billed for but have received the most ridiculous responses from customer service trying to pin down an answer on my refund. Last week, I was chatting with an agent via chat and he had a rep call me to give me"verbal consent" for my refund (insisting he couldn't initiate it without my verbal consent and because he was just a chat agent, he couldn't call me for it himself) and the person he connected me to on the phone started LAUGHING when I told her what he had told me. She called him a liar and told me he was full of "lies, lies and more lies" when I kept reading her his responses to me. Eventually, when I asked him how to file a formal complaint, he just disconnected my chat. Hopefully you've been able to find someone at this company with some integrity - there has to be at least one (right?).
0
0