Xfinity Overdrawing Funds!

Xfinity failed to automatically withdraw payment for July 2025 of $354.39. They then withdrew $708.78 on August 25, 2025 stating I had a balance from July. However, they failed to withdraw the account. The reason automatic payments are set up is so that a set sum is withdrawn monthly. The Live Agent admitted to this error, but would not rectify it. As a teacher, I have a very limited budget so taking out an extra 350 dollars creates a hardship. I was on the CHAT with live agents for over two hours. The first agent hung up on me. The other two failed to help resolve the issue and kept repeating the same information. Their website suddenly did not work and I have been unable to make changes to my plan - they claimed it was down but every other page on website worked fine. All very suspicious. They ended the Chat by saying "have a nice day" and though I responded and waited a number of minutes, they never returned. I told them I would be contacted BBB, but they did not care. I found that lots of other people have had billing issues with them withdrawing larger amounts from their accounts without permission. My research online and the BBB shows that this issue consistently happens, and that they are not an accredited company through the BBB. As a loyal customer, I am disappointed in the lack of professionalism from this company.