Xfinity Payment Arrangements - Disconnection of Services

On October 13, 2024, I set up a payment arrangement on my account to process on November 9th and now my services have been disconnected. When setting up the arrangement, I did not receive any error messages regarding the date that was selected, however, I am now without internet. Not to mention, you cannot readily reach a live agent like you used to be able to and it caused an additional delay. When I finally was able to speak to a customer service representative, I was told no arrangement existed on the account despite me looking at the confirmation email that was sent. I provided the details of the email via the chat and was told it was not a "payment arrangement" but that I had only "scheduled a future payment". I politely disagreed and provided the supervisor with the steps that were taken to set up the payment arrangement and the disclaimer that said "If you cancel or modify the arrangement, your services could be suspended". I was told I was wrong again and politely provided the same email confirmation that was given in September when I set a previous payment arrangement. I have been with Xfinity for some time now and was happy with my services up until today and will probably find another service provider. Xfinity should honor the payment arrangement and restore my services as the system allowed me to set up the payment arrangement.