Visitor

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1 Message

Monday, August 18th, 2025

Xfinity payment processed yet we have a late fee.

My father paid for Internet services a few days prior to the billing due date. The payment was fully authorized and processed and was sent to Xfinity. However, we were contacted that our payment was overdue and never went through. My dad has NEVER been late on a payment and hasn't changed how he's done it. How is it that now suddenly it's not going through. I contacted customer support for billing services and it was genuinely like talking to a brick wall. When trying to get in contact with a supervisor within the department I got hung up on. I have never had such abysmal customer service and looking through bank statements to confirm our payment DID go through. So what's the deal Comcast? Where did our money go? We will be looking to a new service if you don't take care of this situation because this is genuinely ridiculous.

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Official Employee

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2.6K Messages

2 months ago

 

jam_q Thanks for reaching out to us today here on Forums about your recent payment concern. I would be happy to review the account, and help in any way I can. I can understand your frustration when payements have been fine in the past, and all of the sudden there's an issue that needs attention. I'm happy to help! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

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