Visitor
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1 Message
Xfinity payment processed yet we have a late fee.
My father paid for Internet services a few days prior to the billing due date. The payment was fully authorized and processed and was sent to Xfinity. However, we were contacted that our payment was overdue and never went through. My dad has NEVER been late on a payment and hasn't changed how he's done it. How is it that now suddenly it's not going through. I contacted customer support for billing services and it was genuinely like talking to a brick wall. When trying to get in contact with a supervisor within the department I got hung up on. I have never had such abysmal customer service and looking through bank statements to confirm our payment DID go through. So what's the deal Comcast? Where did our money go? We will be looking to a new service if you don't take care of this situation because this is genuinely ridiculous.
XfinityEricB
Official Employee
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2.6K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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