Xfinity Plan pending store pickup order

Hello,

I am a new Xfinity customer and began a student discount internet plan on Monday, October 14th (10/14/2024). I set up this plan with the help of a live agent and my purchase includes xFi complete equipment, which I requested as a store pickup from the location closest to me. When I try to check the status of my order by going to this URL (https://www.xfinity.com/buy/plan/myplan), my plan is shown as "Pending" and has shown as such since the 14th.

I am able to access Xfinity hotspots through my plan, so I know that it's active. Is there something that I need to do on my end to confirm my equipment pickup order or could I have assistance getting this confirmed? Please let me know if more information is needed.