Visitor
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1 Message
Xfinity retention request
My current 500 Mbps Internet-only promotional rate is ending, and my monthly price is scheduled to increase from $55 to $85.
I'd like to remain with Xfinity, but I don't want to pay $85/month for 500 Mbps. I own my own modem/router, use autopay, and believe my account currently has unlimited data. Could an Xfinity representative please review my account for any available existing-customer, retention, loyalty, or price-guarantee offers for 500 Mbps? I'd particularly like to know whether there's an option that keeps my monthly price around $55–$60.
I'm not looking to add services or upgrade my speed. I'd just like to find a reasonable way to continue my existing Internet service.
Thank you
XfinityJanelle
Official Employee
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2.5K Messages
8 days ago
Hey @user_oke8iv , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your package. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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