Skip to main content
user_74plor
1st Topic
1st Reply

Visitor

 • 

2 Messages

Friday, February 27th, 2026 4:02 PM

Xfinity Scam

I am following up on ticket [Edited: "Personal Information"]. I have not yet received my compensation for what Xfinity's lack of accountability. Xfinity was aware of a scam and did not warn or notify customers in any form. I was taken for $960.00 and want to be compensated for that scam as Xfinity knew it was happening and did nothing. Why? Please follow up and at least provide an account credit for $960.00. Thank you.

Question

 • 

Updated 

11 hours ago

 • Edited

23

2

0

Oldest First
Selected Oldest First
XfinityJeffB

Official Employee

 • 

73 Messages

6 days ago

Hello user_74plor thank you for posting in our Xfinity Forums so we can look into this more. Without sharing any personal information, can you give a little more detail?

 

0

0

user_74plor

Visitor

 • 

2 Messages

11 hours ago

I gave you the ticket number and all my conversations were recorded can’t you review the recordings to get all the details? 

1

0

XfinityThomasC

Official Employee

 • 

3.2K Messages

@user_74plor we ask that you do not share private information on the public forums. We also do not have access to call recordings on this platform. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

11 hours ago

0

forum icon

New to the Community?

Start Here