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user_7y9vyw
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Thursday, January 29th, 2026 6:29 AM

Xfinity Support: Account

I have two account numbers and have been billed for each one. I have the same phone number and address for each account. However, I cannot log into the new account. It always takes me to my previous account and says no service. How can I log into my new account? I have already been billed but I do not have service.

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3 days ago

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XfinityJamesC

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4 days ago

Greetings, @user_7y9vyw! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging in to your new account, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_7y9vyw

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Following the expiration of my primary account, I successfully registered a new account and migrated my contact details with assistance from customer service. I was then transferred to a different department for activation, and that process is now complete and all account details have been verified.


However, I must provide feedback regarding the account transition. It was problematic to be billed for two separate accounts while being technically locked out of the new billing dashboard. Ensuring uninterrupted access to financial statements during such a migration is essential for a professional customer experience.

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3 days ago

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XfinityJustinC

Official Employee

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2K Messages

@user_7y9vyw I appreciate the additional details and glad to hear it was able to get resolved. We're always looking for was ways to improve as a company and appreciate the feedback on areas we can look at making changes for a more seamless experience between the 2 accounts when they are at one location and using same contact info. 

If you do end up with multiple accounts in the future and different locations, you can link those and toggle between the 2 using the same Xfinity ID: https://www.xfinity.com/support/articles/switching-between-multiple-accounts

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3 days ago

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