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user_xx4tm7
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Saturday, November 16th, 2024 3:38 PM

Xfinity Support

Chatted with support to remove inactive equipment off my bill. Said I could get new deal to effectively remove these charges, but they asked for my SSN. I have been a customer for ten years. Providing this information seems unnecessary and insecure. 

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Updated 

7 days ago

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EG

Expert

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107.1K Messages

7 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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966 Messages

7 days ago

 

user_xx4tm7 Thanks for posting on our Community Forums. I would assume they may have been looking into bundling discounts with your residential account and Xfinity Mobile, which may require that information to build quotes for you. I appreciate your feedback though. Were you able to have the equipment removed from the account?

 

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