Visitor
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1 Message
xfinity support
I downgraded my service after nearly 20 years and was told that my new amount would be 234.61 and I would get a 50 credit because billing was one month in advance. Now they are saying I have to pay the 313. and the 234.61. I have always made my payments. I printed out a copy that says billing is one month in advance. Someone is not telling the truth. The reason I downgraded is because I am on Social Security and it was my understanding I would only have to pay the 234.61. Thanks,
EG
Expert
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111.4K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.4K Messages
3 days ago
We do not send updated billing statement with changes to the account but I will be happy to review the charges. @user_db9xx3 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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