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user_7irvkj
1st Topic

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1 Message

Tuesday, July 22nd, 2025

xfinity support

I would like to file a complaint on my Xfinity cable account. They, Xfinity help line, will not honor what I was quoted and agreed to. I was not allowed to speak with a supervisor, they are always busy, or given any explanation on how my bill was constantly being adjusted. Renewing annual accounts is becoming such a difficult task. I am a senior, been with comcast/xfinity for over 30years. My annual increases are become unbearable.

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3 months ago

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XfinityPeterH

Official Employee

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2.3K Messages

3 months ago

 

user_7irvkj We are here for you. Thank you for providing your feedback and sharing your experience. I would be reaching out if I were in your shoes too. Please send us your full name and complete address via our DM. We look forward to helping you. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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