Xfinity support

I have been harassed by emails and texts regarding an over due bill. Recently collections contacted me as well. I also received a letter of disconnection and equipment fees. The name and address are mine but the account number is not mine. My actual account has not been disconnected nor been late. Please help

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XfinityJorge

Official Employee

•

2.5K Messages

3 months ago

user_ojfx4r Hello and Good Morning! Thanks for using our Forums to reach out to our team directly and we are here to help you to see what is going on with those notifications. As a customer myself I would also be concerned and reaching out for support, we got your back today. In order to get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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Billing

user_ojfx4r

Xfinity support

XfinityJorge

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