Xfinity Support

Removed: [Account number and address]

I have tried over and over and over again to get a refund for the Aug 28 $120 payment I made for WiFi pod equipment that was mailed to me. The equipment was wrong thing, and I returned to store 54000 on Sept 10. I have submitted several tickets, even through the next town over's store (bc no store in my town), and they all get the "Unfortunately we couldn't approve this request, and we have closed the ticket." response. I AM OWED $120. They refunded my bill payment instead of the correct payment refund, and then saddled me with yet another bill payment. Yesterday, I went to store 54000 and inititated another ticket and they even copied in the returned equipment rcpt and it was still denied!~ I am at the point of doing a charge-back on my card and switching to Spectrum, because of this constant nonsense. I have tried online CS several times and I egt the same exact script from every country they are sending me too and all of them get denied. I am owed $120.

It should be returned to my original payment method or credited to my xfinity account to cover my bill. I do not have any WiFi pods extenders at my house. 

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