user_9icdyp Hi there! Thanks for reaching out to us on our Xfinity Forums for help with the account. I never want to lose a customer, but I understand that life changes happen, so I would be happy to help you out. Are you moving to a new location or a new provider?
When you have the time please send us a direct message with your name and service address. We will verify your account and help with processing the cancellation from there.
Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start new conversation" (pencil and paper) icon In the "To:" line, type "Xfinity Support" As you type, a drop-down list will appear. Select "Xfinity Support" from that list. A "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
XfinityPaula
Official Employee
•
2.4K Messages
4 days ago
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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