Skip to main content
user_4456j7
1st Topic

Visitor

 • 

2 Messages

11/09/2026 3:55 PM

Xfinity Support

I received a call regarding some equipment that was not returned. I do not have this device. This must be a ghost equipment on my account. I’ve never utilized anything else other than the Xfinity internet box.

Question

 • 

Updated 

6 minutes ago

10

1

0

Oldest First
Selected Oldest First
XfinityNasser

Official Employee

 • 

33 Messages

17 minutes ago

Hi, @user_4456j7. Thank you for reaching out over the Xfinity Community Forums to address equipment that you were called about. Surprise phone calls are not part of the experience that we want for you. 

A lot of Xfinity plans offer a free Xumo box (previously called a Flex box) that allows members to install streaming apps to enjoy on their TVs. If not used, it can be easily forgotten about.

Does that sound familiar?

2

0

user_4456j7

Visitor

 • 

2 Messages

No I don’t remember it. I have Roku. The use of that device wouldn’t be necessary.

Like

Reply

14 minutes ago

0

XfinityNasser

Official Employee

 • 

33 Messages

Thanks for clarifying that. I'll need to take a look directly into your account for further review. We'll get to the bottom of this, no doubt.

 

For the security of your account we'll need to move to a private chat.

To do so, can you please send our team a direct message with your full name and full address?
 
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

6 minutes ago

0

forum icon

New to the Community?

Start Here