Visitor
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2 Messages
xfinity wants a second email address I don't have
I used to get asked about a non-Xfinity email every time I logged in. I used to be able to ignore it. Now Xfinity demands I enter one when I try to pay my bill.
I have one email account. It is through Xfinity. I am not about to create a second email account for the sole purpose of Xfinity security.
At the moment I cannot pay my bill online.
EG
Expert
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107.1K Messages
28 days ago
Not related to home networking... Moved here to billing.
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XfinityMarcos
Official Employee
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1.9K Messages
28 days ago
Hi bellist, thank you for visiting our Forum to help with your login issues. I'd like to take a deeper look into this with you and confirm your email. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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