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user_l23c9h
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Thursday, October 17th, 2024 2:08 PM

Xfinity Website is Terrible!

For an internet company, your web page is TERRIBLE! Overburdened with layers of graphics. Why is it SOOOOOO slow, clunky, and unresponsive? I always dread going here to pay my bill because it inevitably takes me 15 minutes for each page to load.

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Updated 

10 days ago

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EG

Expert

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107.1K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasC

Official Employee

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2K Messages

1 month ago

Hello, @user_123c9h Sorry for the poor experience you have been having with our online portal. It should not take 15 minutes to load. Is this the only website that is loading slowly for you? I'm asking to see if you are having an issue with the speed of your internet plan or possible other issues. Have you been able to make your payment? Let us know, so we can assist in making your experience better. For overall feedback on our online portal feel free to submit your feedback here. 

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user_l23c9h

2 Messages

This is the only website that I pay bills on that takes an eternity (actually, maybe eternity is a better name!). Yes, eventually I was able to pay. It's sluggish. Always. And the website isn't the only thing that is slow. My TV subscriptions take forever to load too. I Have Netflix (wheel spins and spins and spins) and Amazon Prime Video (wheel spins and spins and spins). I push a button my remote and I wait and wait. If I hit too many buttons in succession on the remote it buffers and then jumps around. Slow. It's always been slow. The button pushing on the remote isn't responsive. Hit a button, wait. and wait. and wait. 

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10 days ago

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XfinityBillie

Official Employee

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2.8K Messages

@user_l23c9h Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are experiencing some lag while using our website. I also understand that you are experiencing delays and buffering on your cable box with certain apps. I'm happy to look into these concerns further with you. 

For the issue with the website, have you tried clearing your cache and cookies to see if it will load better? 

For the cable concern, can you share what troubleshooting steps you've already tried for that as well?

I am an Official Xfinity Employee.
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10 days ago

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