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user_l23c9h
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Thursday, October 17th, 2024 2:08 PM

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Xfinity Website is Terrible!

For an internet company, your web page is TERRIBLE! Overburdened with layers of graphics. Why is it SOOOOOO slow, clunky, and unresponsive? I always dread going here to pay my bill because it inevitably takes me 15 minutes for each page to load.

Question

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Updated 

3 months ago

115

4

EG

Expert

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109.9K Messages

6 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasC

Official Employee

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2.4K Messages

6 months ago

Hello, @user_123c9h Sorry for the poor experience you have been having with our online portal. It should not take 15 minutes to load. Is this the only website that is loading slowly for you? I'm asking to see if you are having an issue with the speed of your internet plan or possible other issues. Have you been able to make your payment? Let us know, so we can assist in making your experience better. For overall feedback on our online portal feel free to submit your feedback here. 

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user_l23c9h

3 Messages

This is the only website that I pay bills on that takes an eternity (actually, maybe eternity is a better name!). Yes, eventually I was able to pay. It's sluggish. Always. And the website isn't the only thing that is slow. My TV subscriptions take forever to load too. I Have Netflix (wheel spins and spins and spins) and Amazon Prime Video (wheel spins and spins and spins). I push a button my remote and I wait and wait. If I hit too many buttons in succession on the remote it buffers and then jumps around. Slow. It's always been slow. The button pushing on the remote isn't responsive. Hit a button, wait. and wait. and wait. 

5 months ago

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XfinityBillie

Official Employee

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3.3K Messages

@user_l23c9h Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are experiencing some lag while using our website. I also understand that you are experiencing delays and buffering on your cable box with certain apps. I'm happy to look into these concerns further with you. 

For the issue with the website, have you tried clearing your cache and cookies to see if it will load better? 

For the cable concern, can you share what troubleshooting steps you've already tried for that as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

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user_l23c9h

3 Messages

3 months ago

Now that my bill has exceeded $303, nothing has changed...except the price! Xfinity internet service is still S L O W!!! Why?????? The website [Edited: "Language"]. Why is my bill over $300?????? For what? Why do I need to pay for a [Edited: "Language"] telephone number??? I don't use it! Every time I ask for it to be removed, don't bill me for it...it's NO, we can't do that!!!

(edited)

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XfinityMarcus

Official Employee

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1.4K Messages

user_l23c9h thank you for reaching back out regarding your billing concerns. You are connected with the best team to assist you with your monthly bill and your service related concerns as well. Please send me a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_yc0ejl

1 Message

3 months ago

The website is ridiculously slow and times out to the point where its unusable. There are a ton of pop ups and ads and redirects and eventually it just lands on a 'we're sorry, contact us' page that directs me to the chat. Also the chat is terrible lol. I can't believe an INTERNET company is so bad at the internet. 

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XfinityJamesC

Official Employee

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2.1K Messages

Greetings, @user_yc0ejl! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity website. This is definitely not the type of experience we want our customers to have, but you have come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

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