Xfinity won't cancel my account and continued billing. Now they said they will go to collection agency

Hi, I attempted to contact Xfinity twice (once with an authorized dealer and once with Customer Service via the chat function) to cancel my account. The first refused to help. The second said that they cancelled my account but then I continued to get charged.

Now Xfinity said that they will go to collection agency. Please help because I can't reach an actual person with Xfinity.

Responses

XfinityGabriel

Official Employee

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1.9K Messages

9 days ago

user_vcu7jg, Hello there! Thanks for reaching out. I understand the concern with going to collections and the attempts to cancel the account. I am so sorry to hear about this experience with the authorized dealer and chat and apologize for the inconvenience that this has caused you. You've come to the right page. Over social media, our team of specialists are experts in helping with solutions to cancellation and billing concerns such as this. We are very happy to help! To get started, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to research this further. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_vcu7jg

2 Messages

Hi! I can't log in nor can I respond to you because I keep getting stopped by the pop up. Is there any other way to reach out?

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9 days ago

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XfinityGabriel

Official Employee

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1.9K Messages

9 days ago

user_vcu7jg, Oh no. Those pop-ups can be quite a nuisance. To get passed the pop ups, are you able to try clearing cache and cookies or another browser? Here are other great ways to reach out.

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