1 Message
Xfinity wrong transaction
Hi,
My name is [EDITED: Personal Information]. I am Xfinity mobile and service Active customer.
Xfinity account number: [EDITED: Personal Information].
My Address is: [EDITED: Personal Information].
I have got the mail from Xfinity 01/23. "You are all Paid" $53.32 when i checked my account there is no bill in mobile and service section of this amount.
My Regular bill for Xfinity service Dec Month was 43$ that transaction has been done on 1/26
and My regular bill for Xfinity Mobile Dec Month 118.37$ that transaction has been done on 1/21
There is no bill for $53.32. But I got the transaction from Xfinity on 1/23.
I have reached out to Xfinity Support. After multiple customer agent. They have opened a ticket which number is [Edited: "Personal Information"]. But today is more than 20 days no response on this ticket i got
Now i got new mail from Xfinity on 2/3. of some $48 bill that will cut on 2/23. Again there is no bill of this amount in my Xfinity Account. I have again reach out to Xfinity support they mentioned please ignore this mail. But I have doubt as they didn't resolve my earlier request. My money will again cut on 2/23.
Please resolve this issue. Attaching the Xfinity 1/23 mail to of $53.32 and my credit card transaction
EG
Expert
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109.9K Messages
2 months ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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1.6K Messages
2 months ago
Good afternoon user_98zstq thank you so much for taking the time to reach us here via our Xfinity Forums regarding your payment concern and subsequent ticket for additional research. We would appreciate the opportunity to work with you 1-1 to fully resolve this. In the future, please also refrain from posting your personal information to a public forum, as this does put your information at risk, and will delay any official responses.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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