U

Visitor

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3 Messages

Thursday, June 19th, 2025 8:02 PM

XFINITY

[Edited: "Soliciting"]! Charging me bc they didn't honor their part & I transferred out. [Edited: "Inflammatory"]. I do not have Xfinity service.. score: 0.

Ur recordings are designed not to talk to humans if the service is off. I don't have service with Xfinity. In store no better. 

Official Employee

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1.7K Messages

15 days ago

 

user_j4jqd6 Just to clarify, you use to have Xfinity service at one point correct? Then you transferred service or did you cancel? 

 

Visitor

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3 Messages

8 days ago

Transferred mobile back to who I had.

Official Employee

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1.8K Messages

 

user_j4jqd6 Thank you for the clarification. This is not the ideal experience we want our customers to have. I'd be happy to take a look into your billing, and get you in the right direction for a resolution today. While we hate that we have lost you as a customer, we understand the decision that was made; and would like to turn the experience around. When you get a moment, please Direct Message your name, and service ddress. I look forward to working with you. 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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