XFINITY

[Edited: "Soliciting"]! Charging me bc they didn't honor their part & I transferred out. [Edited: "Inflammatory"]. I do not have Xfinity service.. score: 0.

Ur recordings are designed not to talk to humans if the service is off. I don't have service with Xfinity. In store no better.

Responses

XfinityShawn

Official Employee

•

1.7K Messages

15 days ago

user_j4jqd6 Just to clarify, you use to have Xfinity service at one point correct? Then you transferred service or did you cancel?

0

U

user_j4jqd6

Visitor

•

3 Messages

8 days ago

Transferred mobile back to who I had.

1

0

user_j4jqd6 Thank you for the clarification. This is not the ideal experience we want our customers to have. I'd be happy to take a look into your billing, and get you in the right direction for a resolution today. While we hate that we have lost you as a customer, we understand the decision that was made; and would like to turn the experience around. When you get a moment, please Direct Message your name, and service ddress. I look forward to working with you.

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 days ago

0

Billing

user_j4jqd6

XFINITY

XfinityShawn

user_j4jqd6

XfinityKassie

New to the Community?