Visitor
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1 Message
XM-Only fee charged despite active Xfinity Internet at same address - refund request
Hi - I'd like help with a billing issue on my Xfinity Mobile account. I had Xfinity Internet and Xfinity Mobile at the same service address. My first mobile statement (Sep 2025) showed a '1 year Unlimited line discount.' Starting with the next statement (Oct 2025), the discount disappeared and a $25/month 'XM-Only fee' appeared instead, even though my internet service was active the whole time. The fee ran through Mar 2026 (about $168 total) and then stopped. It looks like my internet and mobile accounts weren't linked until ~Apr 2026, so the fee should never have applied. I've since cancelled the mobile line, but I'd like a refund or credit for the months the XM-Only fee was charged. Can a Comcast employee please review? Happy to provide account details via Direct Message.
XfinityJeffB
Official Employee
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609 Messages
45 minutes ago
Hello user_qe9r3x, thank you for taking the time to reach out here in our Xfinity Community forum. We appreciate you, and I am happy to help. Based on what you are sharing, I will need to get some account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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