1 Message
Your human reps in chat lie to and scam your customers
Several months ago, I tried to find a way to contact you online. You seem to have taken away all E-mail based support options. So, I tried your chat and eventually convinced the bot to let me talk with a real human. I was better off with the bot, who at least didn't lie to me and scam me!
I originally was trying to just talk to someone about being out of work for the moment and unable to pay my bills. I wanted to cancel all TV service and just keep Internet service. This rep promised to do that and send me some free "Xumo" box or something to watching streaming TV over the Internet. Fine. But, they also insisted that I very much needed to sign up for your mobile service. Even though I told them repeatedly that I already have a very affordable plan through Tracfone and wasn't looking for a different cell phone service. They insisted I had to because it would mean that my bill would be reduced by like $40 per month, so I would actually be saving a lot of money. It made no sense at all to me. But, they were absolutely insistent and would NOT take no for an answer. So, I ended up with your service and a new cell phone I never actually use for anything. I never did receive the promised Xumo box. And, I'm still being charged for TV service. And, this rep also promised that by signing up for the mobile plan, I would not be charged anything (for ANY service) for several months. So, it would not be any problem that I was out of work and unable to pay. It sure seems like this rep was lying to me and scamming me.
Please cancel all my services except for Internet. I need Internet for my job search. I don't need anything else right now. And, no, I can't pay overdue bills until I get a new job.
Also, you should really hire better reps and/or train them not to scam and lie to your customers.
(And, no, I can not call. I'll text you, if you provide a text message number. But, I would prefer something I can do on a computer. And, don't point me back to your chat reps, as they just lie and scam, apparently.)
XfinityDena
Official Employee
•
3.1K Messages
1 day ago
@user_1tg7nt I am sorry for how your experience has made you feel, and I am sorry you are out of work. We do have deals such as $40 off on your internet services when you open a new line on mobile but you do have to meet the terms and conditions.
I am happy to take a look at your account and get the services you need to fit your budget. We always want our customers to get the best deal around. I also appreciate you wanting to stay with us as your service provider. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. You can also set up the services directly from the website. I am just the person to pull up your account and review your account and promotions available with you.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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