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user_5hsmzh
1st Topic

3 Messages

Friday, January 10th, 2025 1:14 PM

Zero customer service, buggy software

I'm astounded by the lack of customer service at Xfinity and how bad its website/app are.

I need to know my recent internet usage as I've been charged an extra $100 per month when I see no evidence I've gone over my allotted 1.2TB. The online usage viewer doesn't work ("There's been an error.") and there's no one to ask, of course.

Thanks.

Question

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Updated 

3 months ago

27

1

0

XfinityAdrienne

Official Employee

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1.2K Messages

3 months ago

Hey there, @@user_5hsmzh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with viewing the data usage via our Xfinity App. Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines, if needed, we may invite you to send us a Direct Message.

 

Have you attempted any troubleshooting steps? You can also chat with the Xfinity Assistant via the Xfinity App, and type data, which would pull the details of the usage of your account.  

2

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user_5hsmzh

3 Messages

Firstly, please use fewer words in your responses. The first thirty or so words in your response give zero information. 

Secondly, this policy is disgusting and ought to be illegal. “Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines.” How dare you? I am a paying customer. 

Of course I’ve tried your troubleshooting steps. They failed me. By design, your company does everything it can to make it hard to speak to a competent human being, as you are doing now.

Please try again or I’ll find another internet provider.

(edited)

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3 months ago

0

XfinityAdrienne

Official Employee

 • 

1.2K Messages

I do apologize for the frustrations this has caused, @user_5hsmzh. That certainly was not the feeling I wanted you to have. I do appreciate you sharing the details of completing the troubleshooting steps. We will continue with you further in DM to troubleshoot the App access to ensure you can via all the details of your account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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