Zero help anywhere

@user_l6k3al

 

Thank you for reaching out to us,  it’s great we can connect this way! I understand how concerning it is to receive a bill higher than expected,

 

This link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill has great information on how you can view your last 12 months of detailed billing statements that way you can compare your bills to see what the increase was from

 You can also go to https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service to check for new pricing, make upgrades or changes to your services.  If the information I provided doesn't address your concerns, please go ahead and send me a direct message including your first and last name and your complete service address                                                                                          

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message