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11Alive and sister stations have an audio issue
11Alive and sister stations have an audio issue. Some commercials have no sound and some shows have no sound. Currently Jeopardy and Wheel of Fortune have audio. NBC Nightly News and 11Alive News did not have audio. My wife said it’s been like that all day.
XfinityLinda
Official Employee
•
1.5K Messages
3 days ago
Thank you for connecting with us here in our Forums community, @user_1f7d8a, about the audio issues. This would make it very difficult to enjoy your programming. We'll have to look into what is happening. Have you unplugged the cable box for about 30 seconds or so and restarted to see if an update will clear the issue? Sometimes an update like this will work. If not, we can get your name and address through a Direct Message and troubleshoot there.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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